F.A.Q.

Turnaround time:

  • Intricate or heavy beaded garments designs add to the production time. In all cases please allow more than ample time for your design to be constructed.           - Especially if it is for a special occasion.

Payment: 

  • A Standard 50% of your estimated production cost is required for your deposit.

  • Once deposit is paid in full, we will start with production. 

  • We accept all major credit cards, PayPal and cash (if applicable).

  • Your order must be paid in full before we can ship our your item. 

Shipping :

  • USPS Tracking # will be provided upon request.             

  • We are not responsible for post office deligencies.

  • Custom orders can not be expedited.

  • We ship worldwide - Please email or call for rates outside the country.    

Return :

  • Custom garments can not be exchanged nor refunded.

  • We will provide 1 alteration if required and reimburse shipping & Handling.

      -Please email us with order # and alteration specifications before taking action.

  • We will make the necessary alterations to ensure you receive the correct fit!

Customer Service: Monday - Friday 10am-8pmEST.

 

Please allow 24-48 hours for a response, but we will answer every email in the order it was received. 

We do not take orders or payments over the phone. 

Custom pieces designed and created for clients could be use or featured on our website or our social media - for promotional use only. 

We take your order with the most pride and want your experience to be perfect!